PRIVACY POLICY

 This document will explain how Crafty Maltsters uses the personal data we collect from you when you use our website.

What data do we collect?

Crafty Maltsters collects – personal and company identification information (name, email address, phone number) and payment details to process on-line orders.

How do we collect your data?

You directly provide Crafty Maltsters with all of the data we collect, we collect data when you –

  • Use our contact page to get in touch with us or contact us directly

  • Place an order via the on-line system

  • Make comment on our blogs or voluntarily complete an on-line survey

How we will use your data?

Crafty Maltsters will collect your data so that we can:

  • Process your order or manage your account

  • Respond to your enquiry

  • Contact you directly with products that may be of interest

  • Store your data on our customer relationship management software Xero

When Crafty Maltsters processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How we store your data?

Crafty Maltsters securely stores your data at Demperston Farm, Auchtermuchty, with full security measures in place and password protected devices. Crafty Maltsters will store your data for as long as you are an existing customer or for a period of two years, after which if we have had no contact your information will be deleted.

Marketing

Crafty Maltsters would like to send you information about products of ours that we think would be of interest to you. If you agree to this you may also opt out at a later date. You have the right at any time to stop Crafty Maltsters from contacting you for marketing purposes by contacting us directly.

What are your data protection rights?

Crafty Maltsters would like to make sure you are fully aware of your data protection rights.

Every user is entitled to the following:

  • The right to access – You have the right to request Crafty Maltsters for copies of your personal data.

  • The right to rectification – You have the right to request that Crafty Maltsters correct any information you believe is inaccurate or incomplete.

  • The right to erasure – You have the right to request that Crafty Maltsters erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to object to Crafty Maltsters processing your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Crafty Maltsters transfer the data we have collected to another organisation or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email: info@craftymaltsters.co.uk

Privacy policies of other websites

The Crafty Maltsters site contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website you should ready their policy.

Changes to our privacy policy

Crafty Maltsters keeps its privacy policy under regular review and this policy was last updated on 15/03/2019